When our clients come to us with a digital project, they usually either have an established Customer Relationship Management (CRM) platform in place, or they’re looking to develop one in conjunction with a website project.
IE Digital is a CRM integration specialist. Provided there’s a way for your website to talk to your CRM and access the data (ideally through an API) – we can integrate with it.
Done well, seamless integration between website and CRM can revolutionise everything from your administrative processes through to your marketing output – delivering massive benefits that can save you time and money and increase your impact and reach.
In recent years, the market has become increasingly saturated with different CRM platforms – from those claiming to be a ‘one-stop shop’ that meets every need, to those that position themselves as filling a specific niche role or market. It can be a real challenge for organisations to choose the best CRM for their needs, and IE Digital regularly works with clients to help them better understand the benefits, drawbacks and constraints of different CRM platforms.
Whether it’s one of the big CRMs like Salesforce, Microsoft Dynamics or SageCRM, fundraising and donation focused platforms like Raiser's Edge, ProgressCRM and ThankQ, or a Drupal-based platform like CiviCRM – IE Digital has extensive experience in integrating websites, mobile apps, and online communications tools with even the most unruly of CRM platforms.