What we do
What we do
IE Digital exists because Charity, Health & Education clients are evermore reliant upon digital platforms to run their businesses and engage with their audiences.
To do that successfully, these not-for-profit clients – who collectively do enormous good in our world – need an agency partner who understands their needs, and can translate that insight into innovative digital experiences for their audiences. Our core belief is that the world’s values-driven organisations deserve access to the best: the best thinkers, the best creatives, the best developers and the best service.
Our clients are often looking for:
In 2002, our Digital Strategy Director, Oliver Westmancott, established a small digital consultancy.
Soon after, he began working with IE – a well-established brand agency, founded by our MD, Ollie Leggett. It didn’t take long for the two Ollies to realise they had a lot more in common than their name. They shared a passion for helping Charity, Health and Education clients to connect with their audiences – not least because Ollie had been a teacher, and Oliver’s a Director of a UK charity.
So the two companies merged and became the agency we are today: A team of 25 consultants, designers, and developers based in the historic Jewellery Quarter in Birmingham. And we still remain true to our original vision – putting technology to good use for values driven, not-for-profit clients.
Whether it’s working with Government Digital Services to develop the future of digital apps in the healthcare market, helping charities to recruit volunteers and donors, or helping universities to attract and engage students – we’re the voice of the end user. It’s our job to turn them into your advocates. That’s why we’re the digital agency for Charity, Health & Education.
Call us big headed, but we’re pretty confident we’ve got the best people in the industry.
Because IE Digital is only as good as its people. Our studio is full of some of the industry’s best Digital Consultants, UX / UI Designers, Web Developers, and Project Managers – all under one roof.
Managing Director and Brand ConsultantEmail Ollie
With a strong desire to work with values-driven organisations to make a difference through digital and brand, Ollie founded IE in 1994 and still leads IE’s more complex brand consultancy projects.
His notable clients include Vax, World Vision, CSH Surrey, First Community Health, Cranfield University and the Goldman Sachs Foundation.
Having worked in the creative sector for 25 years, Ollie is a regular speaker at CHASE and AGCAS and is an opinion leader in the area of advancing business practices within the creative industries. An ardent believer of self-improvement and the power of peer networking, Ollie is a graduate of business courses at Aston Business School, London Business School and Cranfield School of Management and, having been awarded a scholarship to study for an MBA at Aston Business School, graduated in 2018 with Distinction.
Ollie is a Queen’s Small Business Charter Mark business school assessor for the Association of Business Schools and a Visiting Industrial Fellow of Aston University. He recently retired his position as trustee of Trident: Reach The People Charity (a £14m+ social investment charity in the Midlands) to become a founding member of Christian Aid’s Salt Business Network.
Lord Young consulted Ollie whilst gathering thoughts for ‘The Report on Small Firms 2010-2015’ and Lord Heseltine for his report, ‘No Stone Unturned in Pursuit of Growth’. Ollie received an invitation to No. 10 Downing Street and to the Queen’s Garden Party 2015 with Lord Young’s gratitude.
In his free time, he is an avid runner, cook and figurative sculptor. Having raised thousands of pounds running for Midlands charities, he recently completed his first full marathon and strives for a sub 3.5 hour PB before turning 50.Close
Digital Services DirectorEmail Ed
Ed holds a MSc in Intelligent Systems Engineering from the University of Birmingham and joined IE as a Web Applications Developer in 2008.
He naturally outgrew his development role and became our first Digital Consultant. Ed is the best bet for technical consultancy with web builds or integrations. His insight is invaluable on a myriad of projects from e-learning content and videos to user experience design and market research exercises.
Ed brings his excellent problem solving skills and 10 years of experience working as a developer, consultant and director at IE to bear on each project he leads through the studio.
When not at work, Ed’s interests include photography, astronomy and most of all – snowboarding.Close
Director of Operations and FinanceEmail Kate
Kate's been with IE for over 15 years and always aims to find ways to improve.
A Chartered Accountant, Kate previously enjoyed working with clients in her role as a Business Services Manager at Grant Thornton.
Her financial expertise partners brilliantly with her passion for precision project management. Kate is PRINCE2 trained and is a fervent exponent of the ‘Agile’ project management philosophy. Partnered with the Consultant, Kate ensures your project is well resourced and presented.
Outside of work, she enjoys boot camp sessions in all weathers.Close
Creative Director and Brand ConsultantEmail David
With nearly 15 years of industry experience under his belt, Dave serves as IE’s Creative Director – leading IE’s brand offering, as well as working as a Brand Consultant.
Beginning his career as a Graphic Designer and making a gentle transition to consultancy, Dave combines his agency experience – which has seen him work with clients across almost every sector – with his love of design, writing and filmmaking.
Dave’s passionate about making sure that ‘the brand experience’ is as effective online as it is offline – helping to create compelling user experiences, and beautifully crafted digital design work.
Dave can often be found knee deep in research for a brand project, locked away in a room writing key messaging, art directing a visual identity project or website storyboard, on location for a campaign video, or bringing clients up to speed and running workshops.
Dave has spent his life and career obsessed with the power of brand, and helping clients to connect with their audiences by standing out from the crowd, and telling their story to the world.
Over the last few years, he’s been thoroughly immersed in the worlds of charity, health and education – and before that worked on a wide range of brand and digital projects for a number of blue chip clients, including investment banks and building societies, record labels, TV production companies and retail.
Dave and his wife are the proud parents of two young daughters, who take up the majority of his time outside of work. However, he tries to find time to indulge his passion for playing piano, and creative writing – he is often to be found working on speculative screenplays, and is a published non-fiction author.Close
Senior Digital Consultant and Head of SupportEmail James
Senior Digital Consultant, James earned a BA in Interior Architecture and an MA in Design Management and brought his varied experience to IE in 2012 to a diverse group of clients.
Due to his expertise in user experience, he tends to specialise in projects that require a more detailed understanding of audience.
For the last fifteen-plus years, James has designed, built and managed mobile platforms, intranets and internet sites for some of the UK’s most well-known FTSE companies.
When not at work, James drives a VW Camper, bakes bread and volunteers as a Governor at one of Birmingham’s top primary schools.Close
Head of DevelopmentEmail Nathan
Nathan joined IE with five years’ experience as a programmer and web developer, working in design agencies.
He'd already earned a degree in Information Technology and Physics from Loughborough University, which instilled in Nathan a logical approach to problem solving. This helps him build elegantly crafted, bespoke, digital solutions to client problems using state-of-the-art web technologies and frameworks. After just under two years at IE Digital, Nathan has progressed to become our Head of Development, and is an Acquia Certified Drupal Developer
In his free time, Nathan is an avid gym-goer, and loves listening to a wide variety of musical genres, attending concerts and gigs.Close
Jodie began her career as part of Keele University’s Student Support team on all things digital media.
Having discovered a passion for learning about different technologies, she moved into a Digital Producer role at a Birmingham agency. She’s produced websites, apps and ecommerce platforms, working with blue chip clients in fashion, insurance, children's products, education and technology. She has a degree in Business Management and History.
Jodie was attracted to IE’s values driven ethos and the chance to make a difference for charity, health and education clients. She takes great pride in building strong client relationships, believing in transparency and communication as the keys to success. She’s always striving for excellence and looking for ways to improve.
Outside work, Jodie loves to travel, having visited New York, Thailand, Barbados, Finland, Egypt, Malta, Sweden, Spain, France and Belgium to date.Close
As IE's Project Manager, Emma is positive, proactive, and people-focused. She strives to balance the needs of her internal and external clients to deliver projects that add value for all parties.
Emma is an experienced multi-tasker with a background in corporate communications – digital and print – so she's used to working in a deadline-led environment. Her natural curiosity and drive for quality means that she's always seeking out more effective, efficient ways of working.
With a strong desire to make a difference, Emma has managed third sector community projects, both at home and abroad. She loves to challenge herself, and has taken on sponsored mud runs and abseils in aid of charity. She's also fluent in British Sign Language.
When she's not organising calendars and lists, Emma loves a night at the theatre, and singing along to Disney.Close
Head of MarketingEmail Denise
For over 15 years, Denise has worked in a variety of B2B marketing roles – in particular for professional services.
She is passionate about working with talented professionals in their area of expertise, promoting them to clients through events, thought leadership articles, social media or high-quality proposals.
After having spent many years with commercial clients, Denise now fulfils a long-held ambition to work with values-driven clientele in the charity sector.
In her free time, she enjoys regular trips to the theatre, cinema, music and comedy gigs and dabbles in photography. Combining her marketing skills with her passion for animals, Denise also volunteers with her local branch of Cats Protection. She lives with her husband and their rescue cats.Close
Web DeveloperEmail Eli
Eli’s been programming since the tender age of 10, when he started out developing simple Flash-based games, working his way up to develop more complex applications on Android and i0S devices.
Pursuing his passion for music, Eli earned a triple distinction studying Sound Engineering at college while working lighting at a nightclub. He subsequently earned a degree in Multimedia Technology at Birmingham City University, including programming, animation, photography, film and web design.
Previous to joining IE, Eli created a heating control app, an online gaming organisational app, and a flash video player that streams government meetings live.
In his free time, Eli is interested in film, TV and music, experimenting with fresh, new technology and playing the drums.Close
Front-End DeveloperEmail Joëlle
Graduating with a first class honours degree in Sound Engineering, Joëlle was intrigued by the programming modules on the course and explored web development further on her own.
Three years on, she’s now IE’s front end specialist, working closely with our digital designers to ensure designs are technically feasible and meet UX best practice. Always up to date with emerging front-end technologies and frameworks, she creates highly polished user interfaces and interactions.
Having grown up in France, Joëlle moved to back to the UK to study at Birmingham City University. She loves performing, teaching and composing on the piano, in addition to learning other musical instruments. She also enjoys dancing and will happily challenge anyone to a game of table football.Close
Josie is passionate about telling stories through beautifully crafted designs that inspire an emotional response.
She has a first in Graphic Design from Falmouth University, plus over four years experience at a top London agency. She's worked in charity, health and the arts, as well as with blue chips, luxury hotels and digital startups.
Design for print is Josie's first love, but she's equally adept at applying her designs to the digital world too.
She's interested in fitness, enjoying running, yoga, and teaching kids to swim. She also experiments creatively outside of the studio, experimenting with colour concrete plant pots, which she hopes will one day be good enough to sell.Close
Brand Consultant & Senior Designer
Justin brings over 20 years of international design experience to IE – from London and Dublin, to Hong Kong and Dubai.
In that time, he's built a reputation for delivering exceptional brand communications across multiple channels, working with clients such as BT, Habitat, Hilton, NBC, LloydsTSB, TDIC, Unilever, Meteor and SuperValu.
Having begun his career selling duvets in a South London street market, Justin's fascination for colour, type and music led him on a journey of creative discovery. He explored London’s design scene, went on to art school, and then rose through the ranks at advertising and design agencies around the world.
He loves to combine business strategy and creativity to shape the future of brands and help them fulfil their potential.
When he's not working, Justin is a devoted husband and father to his young son.Close
Web DeveloperEmail Nick
Nick joined IE as a Web Developer straight after graduating from Buckinghamshire New University.
We immediately put his years of freelancing and first class honours computing degree to positive use for IE’s values-driven client base. Having proved himself as a full-stack developer at IE, Nick joined our Digital Consultancy team, where he’s delivered digital strategies, technical designs and user experiences for a number of IE’s key clients.
Unable to resist the pull of his first love, Nick’s now returned to the web development team at IE, where his years as a consultant and progress towards User Experience Certification from NN/g will provide a fresh perspective and continue to inform his work. He keeps his developer skills sharp, and is an Acquia Certified Developer.
Nick has a passion for writing and recording music on his computer, loves to get stuck into a good book and keeps a very positive outlook in life. If he’s ever missing, you can probably find him cross-legged on the floor playing with some Lego, reassuring you that one is never too old for it!Close
Customer Service Engineer
As IE’s Customer Service Engineer, Nelson is always keen to solve problems with a smile.
His inquisitive nature and attention to detail led him to a career in tech after graduating from The University of Wolverhampton with a First Class Honours in Computing.
With over three years of experience in computing and web development, Nelson is a great addition to the IE team. He’s always on the lookout for new challenges using his ‘can do’ attitude to finding creative solutions to tackling technical problems.
The family orientated Nelson spends his free time playing football with his young son, and writing suspense-thriller fiction, which he publishes on his self-built website.
An avid reader, he loves to explore articles and opinions on diverse topics from politics and business to sports.Close
A designer and concept artist with 7 years experience, Lewis has a proven track record of results-driven design.
A UX and UI specialist, he has varied experience – both agency and client side – designing websites, apps and games. He has worked with big name clients such as Disney, the University of Sheffield, HSBC, MTV, Alton Towers and Pepsi (to name only a few), helping to bring their ideas to life.
Lewis believes in the power of working together to create a whole that is greater than the sum of its parts.Close
Otis is a self-taught developer, who has been programming for ten years. He qualified in software development at college, before starting his own business.
After a number of years as a freelancer, he’s been working full time as a commercial developer since 2015.
He’s a keen problem solver and strategic thinker, with a passion to advance his technical and management skills. He was attracted to IE’s values driven approach and loves having the opportunity to make a positive difference in the world.
Otis is a family man who believes in the importance of leading a balanced life of work and exploring the world. He’s an avid reader, and also an accomplished songwriter and recording producer.Close
Associate Digital ConsultantEmail Oliver
Oliver first started working with IE in 2000 and became a director when IE bought his consultancy business in 2003.
Although no longer hands on with production work, Oliver still loves technology, particularly when it’s applied to solving real world problems. He provides hands-on consultancy support to key clients, leading co-creation workshops with stakeholders from the likes of including Public Health England, NHS Digital and West Midlands Fire Service. He recently addressed a delegation of Chinese healthcare executives through Nine Health CIC and presented at the HIMSS Executive Leadership Summit.
Oliver loves to wrestle with the strategic challenges of organisations and to look for interesting digital solutions to those challenges - appropriate for the world we live in today.
Alongside IE's MD Ollie, Oliver graduated from the Business Growth Programme at Cranfield School of Management.
Outside of work, he has an eclectic range of interests from breeding ducks to hand developing photographic film.
His real passion though is for seeing peoples lives transformed, both here in the UK and across sub-Saharan Africa. Oliver feeds this by working as an elder of his church (The Forge) and as a supporter and advocate for a South African charity (Hands at Work) working with the poorest of the poor in eight African countries.Close
Associate Marketing/Brand ConsultantEmail Sara
Sara earned an MBA from the University of Warwick and is also PRINCE2 qualified.
She brings expert support on research, planning projects and marketing strategy to IE. She thrives when given the challenge of developing key marketing strategies to allow clients to shine, often discovering new paths to maximise potential and growth.
Her track record of delivering high-quality projects in both the charity and commercial sectors is nothing short of impressive, having worked with organisations such as the Amateur Swimming Association, CSH Surrey and CMI Strategy.
Committed to inspiring insight, Sara is passionate about crafting and delivering research that truly makes a difference, whether it be e-surveys, interviews and focus groups or analysing data. As an accomplished facilitator, she also works with clients and their in-house teams, running scenario-planning workshops, coaching sessions, problem-solving, team meetings and more.Close
Associate Fundraising Consultant
Iris lends her 20 years of experience in the fundraising sector to key IE client projects.
She's led fundraising for a number of large charities including World Vision and Oxfam, worked in an advisory capacity developing international marketing strategies, and mentored small charity fundraising teams to drive up donations.
She is a visionary leader with a heart to develop and inspire people to achieve their goals and grow as individuals.
Beyond her consultancy practice, Iris is a part-time Director of Programmes and Supporter Engagement for the International Nepal Fellowship, a small international development charity.Close
Charity Times Awards 2016
SHORTLISTED – Best use of the web for Career Ready website and volunteer management system.
The Charity Times Awards celebrate best practice in the UK charity and not-for-profit sector. Other nominees in the category included charity giants Citizens Advice, Royal Air Force Benevolent Fund and Shelter.
Charity Times Awards 2013
SHORTLISTED – Best use of the web for PFEG (now Young Money, part of Young Enterprise)
Read more about PFEG on IE Brand.Close
W3 Awards, 2017
SILVER – Outstanding User Experience (Websites) – Countryside Classroom (Farming and Countryside Education)
SILVER – Outstanding Education Website – Countryside Classroom
SILVER – Outstanding Mobile App/Site-Self Promotion – IE Digital
SILVER – Outstanding Website-Self Promotion – IE Digital
The creativity and quality of this season’s entries raised the bar once again... our winners are a true testament to the power of web creativity across the world. We applaud the talents and dedication our winners showcased and commend all of this year’s entrants for their commitment to furthering the quality of the content we view online.Derek Howard
Director of the AIVA
CIWM Sustainability and Resource Awards 2016
SHORTLISTED – Most Effective Communications Campaign for WRAP Love Your Clothes.
Campaign brand, messaging and visual identity by IE Brand. Love Your Clothes website, including video content, by IE Digital.
The Sustainability and Resource Awards are held annually by the CIWM (Chartered Institution of Wastes Management). The prestigious awards are presented for outstanding achievement in the sustainability, resource and waste industry and are judged by the most respected experts in the sector, representing the highest level of achievement.Close
IE Digital have adopted Pantheon's cloud-based hosting platform for the majority of our Drupal and WordPress websites. Pantheon's state of the art architecture helps us to deliver amazing experiences for our clients and their users, and improve our productivity. Pantheon boasts super fast speeds and 24 x 7 x 365 support, on the very rare occasion that something goes wrong.
Our web developers are Pantheon trained.Close
CharityComms Corporate Partner
IE's core belief is that the world’s values-driven organisations deserve access to the best: the best thinkers, the best creatives, the best developers and the best service.
As an agency partner who understands the needs of charity marketing and communications professionals, IE is proud to be a CharityComms Corporate partner.Close
ISO 9001 : 2015 Certified
As a business we are ISO 9001 Accredited and undergo an annual external audit. This is one of a number of internal processes and procedures we have in place to ensure our clients receive a first-class experience with IE.
IE has been ISO 9001 accredited since 2008 for the design and provision of web, interactive, design and brand solutions.
Last audited April 2019. Certificate number GB 14129916.Close
The British Council’s Youth on Board Award, 2012
WINNER – Inspiring Project for PFEG (now Young Money, part of Young Enterprise)
Campaign: “Our Money, Our Future”Close
Living Wage Foundation
IE Digital is proud to be accredited by the Living Wage Foundation, for voluntarily paying a higher rate of base pay.
The real Living Wage rates are independently-calculated based on what people need to get by – higher than the UK governments minimum.Close
W3 Awards, 2010
- SILVER – Outstanding Website, Health for Solihull NHS Care Trust
- SILVER – Outstanding Website, Health for West Midlands Quality Review Service (NHS)
W3 Awards, 2009
- SILVER – Outstanding Website, Not-for-profit for Digital Birmingham
- SILVER – Outstanding Website, Charity for University of the First Age
IE is a proud Corporate Friend of #UKCharityWeek 2018.
#UKCharityWeek is a campaign designed to get the UK public talking about – and fundraising for – their favourite causes, just before Christmas when people are statistically at their most giving.Close
IE's people are our most important asset.
We believe in investing in the next generation of consultants, designers and developers. That’s why we created the IE Academy – a recruitment programme for newly graduated developers.
Each and every member of the IE team shares our ethos, and we encourage the team to participate in charity / community projects, which are supported by the agency.
Anyone can make a website. We’re making a difference.
Vacancies at IE Digital shown below. Click for jobs at IE Brand.
- 33 days holiday (including bank holidays)
- Flexible working hours
- Time off in lieu
- Paid overtime
- Buy/sell holiday
- Family health cash plan
- Time off for community projects
- Pension scheme
- 4 week sabbatical (after 5 years service)
- Personal training budget
- Fun days (from kayaking to BBQs, ice-skating to tobogganing!)
- Ping pong table
- Unlimited book buying budget
IE Digital is proud to be accredited by the Living Wage Foundation, for voluntarily paying a higher rate of base pay.
£ Competitive plus benefits
IE is the digital experience agency for the charity, health and education sectors. We are looking for a Customer Service Engineer to join our team of developers, consultants and designers.
We are a multi-award winning brand and digital agency with great clients and a 20-year track record of successful projects. You’ll work at our stunning open plan studio in the Jewellery Quarter is a 10-minute walk from Birmingham city centre.
We're a friendly bunch and boast a great atmosphere, flexible working around core hours, table tennis and fresh coffee.
IE is an equal opportunity employer.
You will be the first port of call for our clients with support contracts ensuring their sites are secure and available. Helping them get the best from them, by providing answers to their questions and dealing with any issues that we need to.
You make sure our helpdesk has happy users and is a commercial success. You will:
- Respond to and manage the progress of tickets submitted to helpdesk. Ensure we understand the client and manage their expectations - hitting commercial targets and response SLA’s.
- Liaise with server support and product owners to devise efficient resolutions of issues - you’ll be the main interface with our server team.
- Be the face of support - internally and externally a trusted member of the team that takes ownership of, and ensures that each ticket gets resolved to everybody's satisfaction.
- You'll help make sure our support processes run smoothly, involving others when needed, making sure routine tasks get done.
- An ideal candidate will be a fantastic communicator and excellent with code, they should be able to work quickly, efficiently and independently and will be a reassuring, expert voice to clients and the account team when they most need one.
- You will be great at building relationships and managing expectations (externally and internally) through great telephone, written and face-to-face communication. You’ll prioritise and plan well. You will be passionate about delivering excellent service and want to proactively contribute to our continued success.
In addition, you will have experience of:
- Working as a developer creating and maintaining PHP web-based applications and CMS’s (ideally Drupal)
- Working in a client facing role providing advice and guidance
- Maintaining and optimising MySQL databases
- Server administrator skills such as firewall configuration and using terminals
- Be friendly, personable and keen
- Have excellent communication & customer service skills
- Be excellent with code
- Be well organised and thrive under pressure
- Be a completer finisher
- Be able to work from our Birmingham studio
Strictly no recruitment agencies!