IE Digital works with charity, health and education clients up and down the UK, as well as internationally. Sometimes we work for large charities and universities that are household names, and sometimes we help small health and social care providers, colleges, or startups with big ambitions. If you’re a values-driven organisation with a challenge, then we’d love to add you to our list of clients!
We're proud to work with...
Sexual health charity FPA needed a distinctive brand and a mobile-friendly website for its new campaign. IE Digital brought the campaign brand to life online, and created a user-friendly contraception comparison tool, to help people make informed decisions about fun, safe sex.
We needed an agency to help us develop a sex-positive, digital-first new brand to get health information to the public. At the pitch, IE impressed us with their expertise, agile approach to digital and enthusiasm for the project.Bekki Burbidge
For the website, IE's digital consultants helped us to define the key user personas and their journeys. The content is clearly presented and easy to navigate, while the contraception comparison feature is a useful tool to help people make informed decisions about what’s right for them.
We enjoyed working with the IE team and we're really delighted with the end result.
Deputy Chief Executive, FPA
CLIC Sargent is the UK’s leading cancer charity for children, young people and their families.
We came to IE with a complex brief for our online community. IE focused on the essential principles, actualising this into an intuitive website that will help CLIC Sargent build a vibrant space for 16 to 24-year-olds, who have, or have had cancer.Helen Thomas-Fox
Senior Digital Manager
Young Enterprise (YE) is the UK’s leading enterprise and financial education charity, reaching over 315,000 young people every year. They make the connection between school and the world of work by helping young people to build key skills. They merged with financial education charity pfeg (now Young Money) in 2014, continuing to operate two separate websites, before appointing IE Digital – a long-standing partner of both charities – to bring the two together.
IE Digital developed a single, intuitive new website that would be more efficient for staff to maintain through a single CMS. It needed to feature improved user journeys for their key audiences of teachers/careers advisors (primary and secondary schools, colleges, universities etc.) and investors (e.g. corporates, major donors, trusts and ambassadors). Additional users to consider ranged from YE alumni and volunteers, to the media and Government stakeholders.
Built in WordPress, the highly flexible site is based around a module-builder style functionality, to allow YE to create a wide variety of pages, while keeping everything consistently on brand. We followed a highly collaborative design process to take into account the specific needs of the client. The site integrates with ProgressCRM to facilitate subscriber-only access to lesson plans and CPD training materials for educators. Meanwhile, we introduced clearer calls to action and an intuitive donation path for investors, to improve conversion rates.
The result is a modern, vibrant site to communicate the charity’s mission, work, overall impact, and individual success stories.
Public Health England (PHE) is an executive agency of the Department of Health, which exists to protect and improve the nation's health and wellbeing, and reduce health inequalities.
IE has distinguished itself from other G-Cloud suppliers through their positive, pragmatic approach. Their multi-disciplinary team embraced the challenge of a complex, strategically significant digital service project with multiple stakeholders, users and audiences.Diarmaid Crean
Deputy Director, Digital
With campuses in the UK, China and Malaysia, the University of Nottingham is a truly global institution, providing innovative and engaging education and producing world-leading research. It was the first British university to establish a campus in Malaysia, in 2000, and the first foreign university to open a campus in China, in 2004.
IE worked with the international recruitment team at the University of Nottingham to improve its online international student recruitment. We carried out quantitative and qualitative research into user needs – interviewing both international students and agents – and mined their Google Analytics data for insight. This led to the definition of user personas, and user journeys being recorded, re-shaped and iteratively optimised. IE's consultancy informed the work of Nottingham's in-house development team, who handled all information architecture and build changes. We also provided user experience and creative design assets, generated within the strict confines of their CMS.
More recently we worked with the University of Nottingham again on the AgriFood Training Partnership website and brand.
IE led us through a clear, streamlined process to enable all stakeholders to develop and adhere to success criteria, with clear outputs to help support buy-in.International Recruitment Team
The Resuscitation Council (UK) exists to promote high-quality, scientific, resuscitation guidelines that are applicable to everybody, and to contribute to saving life through education, training, research and collaboration.
IE Brand is currently involved in a new project for Resus.
The Salvation Army is a church and charity providing services in the community to those who are vulnerable and marginalised. Motivated by its Christian faith it offers practical support and services in over 700 centres throughout the UK and Republic of Ireland to all who need them, regardless of ethnicity, religion, gender or sexual orientation. It seeks to influence social policy and practice in its fight for greater social justice.The Salvation Army is a global church and works in 130 countries around the world.
The Salvation Army engaged IE on the high-level strategy and user experience challenge of digitising their various printed publications, and on the redesign of their School for In-Service Training and Development's online presence.
Clergy Support Trust helps Anglican clergy and their families in times of need. They offer grants and wellbeing support to members of the clergy (including ordinands and retired clergy), as well as their dependants and partners – whether married, separated or widowed.
IE renamed and rebranded the charity from 'Sons & Friends of the Clergy' to Clergy Support Trust, creating a new visual identity and bringing it to life online through a new Drupal 8 website. Our research showed that the ability for users to check if they are eligible for financial support would be a great addition to the website. We built an 'Eligibility Checker' tool, available from the home page, which allows beneficiaries to quickly and discreetly explore their eligibility, removing some of the barriers to asking for help.
See it for yourself at clergysupport.org.uk
IE Brand came on board at a time of considerable change for our 364-year old charity, which supports Anglican clergy and their families. Our old brand was part of our history, but was no longer relevant or accessible to today’s clergy. IE Brand helped with stakeholder engagement and in establishing the case for change through beneficiary research. We’re delighted with our new name and visual identity, which will enable us to reach more clergy families in need. We were impressed with the IE team, and have also now entrusted them with redesigning our website.Jeremy Moodey
Chief Executive, Clergy Support Trust
University of Southampton is a Russell Group University, ranked 8th in the UK for research intensity by the Research Excellence Framework. We worked with their audiology department, the Auditory Implant Service (AIS) to create CHOICE, a world-first application for the support and management of cochlear implant users.
There are more than 17,000 people using cochlear implants in the UK, and this number is rapidly growing. CHOICE allows patients to take care of their hearing health at home, reducing the need for regular in-person appointments at their cochlear implant centre, which could be hours away. Based on extensive research by the AIS team, IE Digital turned the CHOICE remote care service into an app, helping to deliver more accessible and equitable care, and more empowered and confident patients.
We also worked with the University of Southampton as part of the Southern Universities Network (SUN), to create the UniExplorer web app.
It has been a pleasure to work with IE Digital and I have learned a tremendous amount. I first made contact with IE at the UK Health Show. I was impressed with their excitement about the project and we took it from there! IE’s experience with health care sealed the deal for me.Helen Cullington
The road to move an app from an idea to a tool used in the NHS has been challenging and exhilarating. IE have incorporated some of their ideas and have always listened to our ideas and thoughts … without bombarding us with tech speak. IE have been fully committed to the user experience and have always kept their sights on the ultimate end user: the NHS patient.
Clinical Scientist at the University of Southampton Auditory Implant Service and Project Lead
The St Vincent de Paul Society, SVP, turns concern into action by visiting & befriending over 80,000 lonely and isolated people each year in England and Wales, providing practical assistance to anyone in need.
When the consultants at IE Digital first met SVP to talk about what they needed from their new website, we were struck by the number of great stories they had. Letters of thanks and from their beneficiaries, and great examples of the enormous impact that's made by SVP's 10,000 volunteer members. But these success stories weren't evident on the old SVP website. For the new website, IE put these stories front and centre, to show SVP's members, staff, supporters and help seekers all the great work the befriending charity brings to the communities it serves.
We looked at the user journeys and created a user experience to help SVP recruit volunteers, attract donations and help more people.
Our consultant reminded us how many wonderful stories we have to tell, and the value of putting them front and centre on the new website. IE Digital did an excellent job of improving the online user experience, and the new site is helping us to get our mission and message out into the world. Ultimately, it's helping us to achieve our objectives of recruiting more volunteers, attracting more donations and helping more people.Ken Madine
Head of Fundraising, Communications and Marketing
The Institute of Food Science and Technology (IFST) is the UK’s leading professional membership body for all aspects of food science and technology. They advance these disciplines based on impartial science and knowledge sharing.
IE Digital was appointed to give the IFST website a complete overhaul, particularly to improve the user experience for membership registrations.
In phase one, we rebuilt the Drupal 7 website and enhanced the existing CiviCRM integration, including replacing their paper-based membership sign up with a online sign up process including payment. A simple pre-qualification questionnaire replaces the many pages of membership information on the old site, and guides users through the registration process including the option to sign up to various membership types and professional registers. The new site simplifies content management, and gives a greater presence to resources and events.
Solicitors Regulation Authority (SRA) is the industry regulator for solicitors and law firms in England and Wales. Their website has grown organically over ten years, leading to a massive site with an inconsistent, clunky and dated user experience that – if left unchecked – could undermine public confidence in the solicitors' profession. The SRA wanted to bring the site up to date and greatly improve the overall user experience (UX), especially on mobile devices, without replacing the site or their existing Content Management System (CMS).
Following an initial review of some core templates, IE Digital took an Agile approach to producing a brand new digital design. With an overall strategic objective of improving consistency and usability, we looked at every component of the site at the “Atomic” level.
The guys at IE Digital are exemplary collaborators. They’ve engaged successfully with people at all levels of the SRA and are a trusted part of our team. With IE Digital, we’ve taken a major step forward in the quality of user experience, dramatically improved our UI and design governance, and created buy-in for user-centred design across our organisation.John Rieger
Head of Digital Communications, Solicitors Regulation Authority
The Open University promotes educational opportunity and social justice by providing high-quality university education to all who wish to realise their ambitions and fulfil their potential. OpenLearn – is the OU's home of free learning.
IE Digital created bespoke, interactive learning content for OpenLearn to help learners to discover foundation-level content on topics of interest. It's designed to whet their appetites and hopefully encourage them to look at taking their educational journey further.
Supreme Streets: An Adventure Into Employee-Ownership is a standalone piece of beautifully-illustrated interactive content, designed and built by IE Digital. The Q&A-based activity illustrates how employee-owned enterprises are set up and run, as part of OpenLearn's Money and Management subject area.
We went to IE Digital with a brief to develop bespoke learning content... The idea elegantly evolved into a stylish and informative interactive feature. "Journeying through Wellbeing" combines storytelling with real-world examples, making it a valuable and rewarding learning experience for our OpenLearn audience. The team at IE Digital were professional, organised and clearly passionate about delivering high-quality learning. It was a pleasure to work with them on this project.Sarah Bridgman
Online Project Producer (OpenLearn), Open University
The Lighting Industry Association (The LIA) is Europe’s largest trade association for lighting equipment professionals. In preparation for a pivotal year of development and change, and a period of intense growth, the LIA needed a new website to provide a window into its work for the public, government and other stakeholders.
IE is has designed and built a modern, flexible digital platform for the LIA. As well as providing a home for members to access extensive technical content, the site is also the gateway to the LIA's industry-backed Lighting Industry Academy. This is an industry-wide hub for the development and delivery of high-quality learning for the whole lighting supply chain.
The LIA is committed a rolling programme of further website developments to support its member organisations, following an iterative process.
The Lighting Industry Association’s new website is now live and better than ever. More than just a cosmetic makeover, the new site is more intuitive and has the ability to tailor itself to the interests of the person using it.The Lighting Industry Association
World Vision is an international Christian charity who work to make a sustainable impact on poverty and its causes, especially as they affect children. World Vision engaged IE to create a host of interactive, educational and campaign content – to engage teachers, schoolchildren and churches in their work, and to raise their profile as a significant NGO.
Our work included content creation such as films, games and interactive screensavers, delivered online, by email and – initially – as resources on CD-ROM or DVD. IE used methods as diverse as kinetic typography, sound design, animated photo-montage and a ‘live’ Indian shadow-puppet to bring the work of World Vision to life through personal stories.
One particular campaign used an interactive Advent calendar, launched to coincide with World AIDS Day, which enjoyed an incredible 195% response rate to the initial email, as over a quarter of those who downloaded the screen saver passed it on to at least one friend.
Without IE’s innovative approach we would certainly have missed the opportunity to launch the Take2 campaign around World AIDS Day. IE have brought great flair and originality to a demanding project.Jonathan Francis
Church Education Officer